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How we work

Step 1: Strategy process

Too many IT projects are technology-led rather than being business-led. Our approach is firmly business-led. Therefore, before we do anything else, we like to get to know your business, your strategy and your objectives in detail. This will involve:

  • detailed research both online and offline about your stakeholders' perceptions of you
  • consideration of the best feedback-collection methods/social media sources for your organisation
  • site visits to understand your procedures and existing infrastructure
  • one or two key strategy meetings with you

At the end of this process, we will prepare a Strategy Document detailing our research and recommendations as to how a StakeholderConnect™ product might integrate into your organisation and help achieve your business objectives. This might involve building a complete solution for you or, if better for you, integrating your StakeholderConnect™ product with an existing solution.

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Step 2: Spec process

If you decide to proceed on the basis of the Strategy Document, the next step is for us to create a technical specification for your StakeholderConnect™ product. Because each StakeholderConnect™ product is highly bespoke, concentrating on the Spec process up-front ensures that your product fully implements the recommendations of the Strategy Document. The spec process involves us creating:

  • a "wireframe" version of your product showing you exactly which pages appear where and the functionality behind them
  • the "look and feel" (i.e. branding) of your product
  • a detailed quote for us building and installing your product

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Step 3: Install process

Once we have agreed the wireframe, look and feel and quote with you, we will then go ahead and build and install your product within your organisation. This will involve us:

  • building your product on the basis of your wireframe and look and feel
  • installing it on either our or your servers depending on your preferences
  • on-site training sessions

The cost of the Install process is fixed by the Spec process. Back to top

Step 4: Ongoing support

Our final step is to ensure that you have ongoing support for your StakeholderConnect™ product. This involves:

  • technical support and bug fixes
  • training support
  • hosting (as applicable)
  • updates as and when they become available

Our ongoing support work is generally charged at 20% p/a of the Build/Installation cost. Back to top

Customer-response function

You can also outsource some or all of your customer-response function through your StakeholderConnect™ solution to us - with us reporting to you/alerting of issues within certain predefined parameters. This is charged on a retainer basis. Back to top

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